Thank you for shopping at our website! Here is our refund and cancellation policy:
You may cancel your order within 24 hours of placing it. Please contact us immediately if you wish to cancel your order. Once the 24-hour window has passed, we cannot guarantee cancellation of your order.
We offer a 7-day return policy for all items purchased on our website. If you are not satisfied with your purchase, you may return it within 7 days of delivery for a full refund or exchange. Please note that the item must be in its original condition and packaging. Shipping fees are non-refundable.
To initiate a return, please contact us to obtain a return authorization number. You will be responsible for shipping the item back to us, and we recommend using a trackable shipping method. Once we receive the item and confirm its condition, we will issue a refund or exchange within 7-10 business days.
Custom orders and personalized items are not eligible for return or exchange.
If you have any questions or concerns about our refund and cancellation policy, please do not hesitate to contact us. Thank you for choosing our jewelry ecommerce website!